Shipping and Delivery

Shipping Costs

-Free standard shipping on all orders $100 and over

-$10 Standard shipping on all orders under $100

-$15 Express shipping on all orders 

Delivery

The Home Maven currently ships Australia wide. We currently do not offer international shipping.

We use Australia Post to ship all orders. 

Pre-order items

At certain times of the year, we have items available for pre-order. They will have an estimated arrival date into the warehouse, which may be earlier or later than anticipated.
Please note, any order that has a pre-order item and an in-stock item in it, will not be shipped until the pre-order item has arrived.
If you would like the in-stock item delivered immediately, please contact hello@thehomemaven.com.au, to arrange shipping. Please note, there will be an invoiced fee of $10.00 to have the item shipped. 

Shipping instructions

If you have any special shipping instructions, such as ‘Authority to Leave’ please provide details in the order notes box provided at the bottom of your cart page. 

Customer will need to be available at the delivery address to receive their order unless ‘Authority to Leave’ is stated in the order notes box. If customer or representative is not available, re-delivery or pick up from courier depot (or local post office if Australia Post delivery) will need to be arranged directly between customer and courier.

Parcels may be left unattended at the delivery address when marked 'Authority to Leave' if the delivery provider deems it safe to do so. The Home Maven holds no responsibility for goods left unattended at a delivery address when the parcel is marked 'Authority to Leave'.

Please ensure you enter the correct shipping address. If we have got the delivery address wrong we will refund or replace your purchase. If you have got it wrong, then we do not take responsibility for delivery addresses that are provided to us incorrectly. 

Order processing time

We endeavour to get your order shipped as quickly as possible. Products that are in stock are typically dispatched within 1-3 business days of order finalisation from our Melbourne warehouse.

Exceptions to this are during certain times of the year, sale periods and for pre-order items. Any order that has a pre-order item and an in stock item in it, will not be shipped until the pre-order item has arrived.

Tracking

You will receive a confirmation email (and SMS if requested) with your tracking number, if applicable, along with the courier name that your order was dispatched with. For tracking updates, please use your tracking number through the appropriate courier or Australia Post website.