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FREE* standard shipping on all puzzles, wall art and orders over $100 

Ordering, shipping and delivery

Shipping Costs

  • Flat fee of $10 for standard shipping or $15 for express shipping on orders up to $100
  • Free standard shipping* or $5 for express shipping on all orders over $100
  • Free* standard shipping on all Wall Art
  • * Excluding framed prints, which will be charged a one-off delivery fee of $30. The invoice for delivery will be emailed to you after your purchase and will need to be paid before your art is shipped. 

 

Payment Options

Payment methods available – Credit card, debit card, EFT & Afterpay.

All prices are in Australian Dollars (AUD).

Payment for products is required prior to the processing of orders. Once payment is cleared, we will dispatch your order. If the payment does not clear, we will cancel the order. All transactions are processed through the Shopify secure online payment gateway platform.

 

Delivery

We ship Australia wide. We currently do not offer international shipping.

We use Australia Post to ship all orders. Please note some of our products are directly shipped from the supplier. Insurance of orders during shipping can be arranged upon request with additional fees to apply.

We offer an express shipping option with Australia Post. Next business day delivery is only available within the Express Post next business day delivery networkWe cannot guarantee the quality and the timeframe of the delivery services of any third party service providers. However, we will be responsible for resolving any issues with our delivery providers should they arise. 

While we endeavour to get your products to you as quickly as possible, estimated delivery times may change due to public holidays, supplier locations and other circumstances outside our control. For significant known delivery delays we will keep you informed.

 If you need an item shipped urgently, please send an email to hello@thehomemaven.com.au to let us know. 

Shipping Instructions

If you have any special shipping instructions, such as ‘Authority to Leave’ please provide details in the order notes box provided at the bottom of your cart page

Customer will need to be available at the delivery address to receive their order unless ‘Authority to Leave’ is stated in the order notes box. If customer or representative is not available, re-delivery or pick up from courier depot (or local post office if Australia Post delivery) will need to be arranged directly between customer and courier.

Parcels may be left unattended at the delivery address when marked 'Authority to Leave' if the delivery provider deems it safe to do so. The Home Maven holds no responsibility for goods left unattended at a delivery address when the parcel is marked 'Authority to Leave'.

Please ensure you enter the correct shipping address. If we have got the delivery address wrong we will refund or replace your purchase. If you have got it wrong, then we do not take responsibility for delivery addresses that are provided to us incorrectly.

 

Tracking

You will receive a confirmation email, and SMS if requested, with your tracking number, if applicable, along with the courier name that your order was dispatched with. For tracking updates, please use your tracking number through the appropriate courier or Australia Post website.

 

Order Processing Time

We endeavour to get your order shipped as quickly as possible. Products that are in stock are typically dispatched within 2 business days of order finalisation from our Melbourne warehouse. Exceptions to this are during sale periods and pre-order items. 

Photographic prints: Orders are processed within 1-3 business days. Note, your print will be sent directly from the printer. Your orders are tracked and an email with your tracking number is sent to you via email or SMS.

Alpha and ABC prints: Orders are processed within 2-4 business days. Note, your print will be sent directly from the printer. Please allow up to seven working days for delivery within Australia. All deliveries are insured and can be tracked each step of their journey.

Treasure boards: Orders are processed within 2-5 business days. Note, your board will  be sent directly from the supplier. Please allow up to seven working days for delivery within Australia. All deliveries are insured and can be tracked each step of their journey.


Pre Order Items

At certain times of the year, we have items available for pre order. They will have an estimated arrival date into the warehouse, which may be earlier or later than anticipated.

Please note, any order that has a pre order item and an in stock item in it, will not be shipped until the pre order item has arrived.

If you would like the non pre order item delivered immediately, please contact hello@thehomemaven.com.au, to arrange shipping. Please note, there will be an invoiced fee of $5 to have the item shipped. 

 

Ordering with The Home Maven

Gift Wrapping 

Upon request, all orders receive free gift wrapping. Exceptions to this are large items, such as framed artwork, sale items and certain cushions as they are difficult to wrap. If your purchase is for a gift, we can also write out a note card to be included in the order. Please let us know in the notes in the checkout or send an email to hello@thehomemaven.com.au with what you would like written on the card. 

Packaging

Where possible we ship your order in biodegradable packaging. Our satchels are from The Better Packaging company and are made from corn starch and can be composted (even at home). Click here to read more about the satchels and how they can biodegrade. 

Cancellation of order

Most orders can be cancelled or changed within 24 hours of placement. Please email hello@thehomemaven.com.au to request cancellation or change and The Home Maven will confirm if cancellation or change is possible. Once an order has been dispatched, you will no longer be able to cancel or change your order.

Product colour

We have made every effort to display the colours and images of our products as accurately as possible on the online store. We cannot guarantee that your computer monitor or mobile device display of any colour will be accurate. If you are unsure about a colour, please contact us at hello@thehomemaven.com.au. Please note that slight colour variations may appear due to the settings and type of computer/mobile device from which you are viewing the online store.

Items no longer in cart

Sometimes when shopping items in your cart can be sold while you are still shopping. It’s unfortunate but this is how the system works. Get in contact with us if your required product is no longer available.

Out of stock/product size not available

If you see an item out of stock or a product not in the size you require, please don’t hesitate to contact us at hello@thehomemaven.com.au and we’ll be more than happy to help you find a product.

Product availability

All orders are subject to availability and should you place an order for a product that has gone out of stock we will contact you to arrange a refund and/or advise on a likely delay in delivery.

 

 

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