Ordering
Promotions
Use code TAKE10 to receive 10% off your first order.
Payment Options
Payment methods available – Credit card, debit card, EFT & Afterpay.
All prices are in Australian Dollars (AUD).
Payment for products is required prior to the processing of orders. Once payment is cleared, we will dispatch your order. If the payment does not clear, we will cancel the order. All transactions are processed through the Shopify secure online payment gateway platform.
Afterpay
We do not offer Lay-by, but Afterpay is available
How it works
- Shop in our online store and choose Afterpay as your payment method at checkout.
- First-time shoppers provide payment details as usual, returning shoppers simply log in to make their purchase.
- Pay for your purchase over 4 equal instalments due every 2 weeks.
For more information on Afterpay, please see: Getting started with Afterpay
Pre-Order Items
At certain times of the year, we have items available for pre-order. They will have an estimated arrival date into the warehouse, which may be earlier or later than anticipated.
Please note, any order that has a pre-order item and an in-stock item in it, will not be shipped until the pre-order item has arrived.
If you would like the in-stock item delivered immediately, please contact hello@thehomemaven.com.au, to arrange shipping. Please note, there will be an invoiced fee of $7.95 to have the item shipped.
Gift Wrapping
Upon request all orders receive free gift wrapping. Exceptions to this are large items, such as framed artwork, sale items and certain cushions as they are difficult to wrap. If your purchase is for a gift, we can also write out a note card to be included in the order. Please let us know in the notes in the checkout or send an email to hello@thehomemaven.com.au with what you would like written on the card.
Packaging
Where possible we will ship your order in biodegradable packaging. Some of our satchels used are from The Better Packaging company and Heaps Good packaging and are made from a combination of cornstarch, PLA (vegetable-based plastic material) and PBAT (composting co-polymer) and can be composted (even at home).
Click here to read more about the satchels and how they can biodegrade.
When items cannot be shipped in a satchel, to help the environment we will re-use carton boxes from our suppliers. We also use Aust Post Boxes.
Cancellation of order
Most orders can be cancelled or changed within 24 hours of placement. Please email hello@thehomemaven.com.au to request cancellation or change and The Home Maven will confirm if cancellation or change is possible. Once an order has been dispatched, you will no longer be able to cancel or change your order.
Product colour
We have made every effort to display the colours and images of our products as accurately as possible on the online store. We cannot guarantee that your computer monitor or mobile device display of any colour will be accurate. If you are unsure about a colour, please contact us at hello@thehomemaven.com.au. Please note that slight colour variations may appear due to the settings and type of computer/mobile device from which you are viewing the online store.
Items no longer in cart
Sometimes when shopping items in your cart can be sold while you are still shopping. It’s unfortunate but this is how the system works. Get in contact with us if your required product is no longer available.
Out of stock/product size not available
If you see an item out of stock or a product not in the size you require, please don’t hesitate to contact us at hello@thehomemaven.com.au and we’ll be more than happy to help you find a product.
Product availability
All orders are subject to availability and should you place an order for a product that has gone out of stock we will contact you to arrange a refund and/or advise on a likely delay in delivery.